Rental conditions and rates

These are the terms of the contract you will sign when you collect the motorhome. We publish them so that, before booking, you know what the price includes, what is charged separately and how cancellation, the security deposit and the insurance work. Version of October 2026.

This translation is for information; the Spanish version prevails.

What the price includes

• VAT.
• Comprehensive insurance with an excess (deductible) of 900 €, or 600 € with the reduced excess option.
• 100 km per rental night, which can be extended with the mileage options.
• Roadside assistance and the manufacturer's mobility guarantee.
• Two gas bottles and capsules for the chemical toilet.
• Free parking for your car at our premises during the rental.
• Pets at no extra cost.
• Equipment: camping table and chairs, three beach chairs, beach umbrella, awning, Smart TV, kitchenware, pillows and blankets.

Vehicle, collection and drivers

• McLouis Yearling 89 on a Renault Master base (2024), 5 travel seats and 5 berths, diesel, height 3.30 m.
• Collection and return: Carrer de Nino Bravo, 3, 46013 Valencia.
• Drivers: minimum age 25 and a category B licence held for more than 2 years. Drivers from outside the EU also need an international driving permit.
• Maximum load (passengers and luggage): 500 kg. The water in the tank may not be drinkable.

Rates and supplements

The options (bicycle, SUP, barbecue, additional driver, etc.) and their prices are shown in the booking calculator.

General conditions

1. Scope and governing law

1.1.The sole purpose of the contract is the rental of the motorhome described, together with the equipment forming part of it. The Lessee organises their trip independently and uses the vehicle under their own responsibility, without prejudice to the obligations incumbent on the Lessor under this contract and consumer protection legislation.

1.2.The contract is governed by Spanish law. No clause of this contract limits the rights that consumer and user legislation grants to the Lessee on a non-waivable basis.

1.3.The rental period is the one agreed in the Particular Conditions. Tacit extension through continued use is excluded. Any amendment to the contract shall be made in writing (including by e-mail, messaging with acknowledgement of receipt or through booking management on campervlc.com).

1.4.Only persons registered in writing before the vehicle is collected may travel in, sleep in and use the vehicle, up to the maximum number of authorised seats.

2. Minimum age and authorised drivers

2.1.The Lessee and each additional driver must be at least 25 years old and hold a current category B driving licence, held for more than 2 years and valid for driving in Spain. Non-EU residents must also hold an international driving permit together with their equivalent national licence.

2.2.If, at handover, the driver cannot show a valid licence, the Lessor may refuse to hand over the vehicle; the cancellation policy in section 4 shall then apply as a cancellation attributable to the Lessee.

2.3.Only the Lessee and the additional drivers registered in this contract may drive the vehicle.

3. Price, duration, handover and return

3.1.The price includes: VAT; mileage of 100 km per rental night (excess charged at 0.30 €/km), which may be increased through the mileage options purchased when booking (200 km per night or unlimited mileage); comprehensive insurance with an excess of 900 €, or 600 € if the reduced excess option is taken out (sec. 11); the chassis-cab manufacturer's mobility guarantee; two gas bottles; capsules for the chemical toilet; and free parking for the Lessee's private vehicle at the Lessor's premises during the rental (sec. 12.3).

3.2.At handover, the Handover Report (Check-In) describing the condition of the vehicle shall be signed and one set of keys shall be handed over. Loss or theft of the keys shall be invoiced at the actual cost of replacement and shipping, up to a maximum of 250 €. The Lessor may make handover conditional on completion of the briefing on how to use the vehicle.

3.3.On return, the Return Report (Check-Out) shall be signed. If the Lessee is not present at the inspection for reasons attributable to them (keys left in a drop box, failure to attend), the Lessor shall document the condition of the vehicle with photographs dated the same day and shall notify the Lessee of any damage found within a maximum of 48 hours, and the Lessee shall be entitled to submit representations.

3.4.Return time and late return. A return later than the collection time agreed in the booking is invoiced as a supplement: up to 6 hours over, 50 % of one rental day; more than 6 hours, one full rental day. This supplement is paid at the time of booking when the return time is chosen in the booking. Late return not agreed in advance shall be penalised at 50 € per hour, up to a maximum, for each day of delay, of the amount corresponding to 3 rental days; the Lessee must report any delay immediately and shall also be liable for the proven damage caused to the Lessor in relation to other customers. After 4 hours of delay without notice or justified cause, the Lessor may terminate the contract and report the failure to return the vehicle to the competent authorities, in addition to activating the GPS tracker (sec. 12.4).

3.5.Early return at the Lessee's own decision does not entitle the Lessee to a refund of the price, except as provided in sections 9 and 10 in the event of a breakdown not attributable to the Lessee.

3.6.Return at a location other than the collection location requires prior written agreement and payment of the amount agreed before collection.

3.7.Fuel: the vehicle is handed over with a full tank and must be returned the same way. Otherwise, 25 € shall be charged for each missing mark on the fuel gauge plus 10 € for the refuelling service. The Lessee bears the cost of fuel, AdBlue and oil during the rental.

3.8.Water and cleaning: the vehicle shall be returned clean inside, with the grey water tank empty, the toilet cassette (black water) emptied and clean, and the fresh water tank full. Otherwise: 20 € for the grey water, 90 € for the toilet cassette not emptied or not cleaned, and 20 € for the fresh water. Insufficient interior cleaning shall be charged at actual cost, up to a maximum of 150 €.

3.9.Filling the drinking water tank with fuel, or the fuel tank with water or any other unsuitable fluid, shall give rise to a charge for the actual cost of draining, cleaning and repair, evidenced by invoice, to be deducted from the security deposit and, insofar as it exceeds the deposit, payable by the Lessee.

3.10.Extension: must be requested at least 3 days before the end of the contract and is subject to availability and written confirmation from the Lessor.

4. Cancellation, annulment and modification of the booking

4.1.Cancellation by the Lessee, calculated on the total rental price:

If the Lessor manages to rent the vehicle to a third party for the same period, it shall refund to the Lessee the amounts retained in excess of the administration fee (10 %).

Free cancellation within 24 hours: the booking may be cancelled free of charge within 24 hours of being made, provided that, at the time of cancellation, more than 7 days remain before the handover date. In that case, 100 % of the amount paid is refunded.

4.2.Cancellation by the Lessor: if, for a reason not attributable to the Lessee (prior breakdown, accident or loss event, force majeure), the Lessor is unable to hand over the vehicle, it shall offer a vehicle of equivalent or superior characteristics or, at the Lessee's choice, refund all amounts paid. A full refund exhausts the Lessor's liability, except in cases of wilful misconduct or gross negligence.

4.3.Modification of the booking: the Lessee may change the dates and add options on the booking management page of campervlc.com, using the booking number and the e-mail address used, up to 48 hours before handover; after that, via WhatsApp. New dates are subject to availability, the minimum stay for the season and the rates in force. Shortening the rental period is treated as a partial cancellation: the scale in section 4.1 applies to the nights removed, according to the notice given relative to the original handover date, including free cancellation within 24 hours on the same conditions. Options already paid for may only be removed more than 7 days before handover.

5. Payment terms and security deposit

5.1.Method of payment: the rental and the security deposit shall be paid by bank card or by transfer to the Lessor's account. Pursuant to article 7 of Ley 7/2012, cash payments of 1,000 € or more are not accepted where the payer is tax resident in Spain, nor of 10,000 € or more where the payer is a natural person not tax resident in Spain who is not acting as a business or professional. The Lessor shall issue an invoice for all amounts charged.

5.2.The security deposit of 900 € shall be paid before handover of the vehicle, preferably by pre-authorisation on a credit card in the name of the main driver.

5.3.Return of the security deposit: after inspection of the vehicle, within a maximum of 14 working days from the return, provided that the vehicle is in the same condition as at handover. If there is damage that cannot be assessed immediately, the Lessor shall have a maximum of 30 calendar days from the return to draw up the settlement with supporting documents (invoices or garage estimates), refund the balance of the security deposit or claim the difference if the proven cost exceeds it.

5.4.The following may be deducted from the security deposit, with supporting documentation: the damage referred to in section 11 and the insurance excess, the supplements in sections 3.7 to 3.9, the late-return penalties (3.4) and the amounts in section 5.5.

5.5.The following shall be borne by the Lessee: (a) charges for return at a different location that was not agreed; (b) the amount of traffic or other fines and penalties arising from use of the vehicle during the rental that are attributable to the Lessee, as well as reasonable administration costs for processing them (25 € per file); (c) costs arising from the detention or seizure of the vehicle for reasons attributable to the Lessee, including proven loss of earnings during immobilisation; (d) statutory default interest in the event of late payment.

6. Prohibited uses and duty of care

6.1.The Lessee declares that they receive the vehicle in good working order, with the appropriate documentation, tools and accessories, as recorded in the Handover Report, and undertakes to keep it in good condition, to comply with the traffic regulations and, in particular:

• a) Not to allow it to be driven by persons not authorised in this contract.
• b) Not to carry more passengers than the number of authorised seats.
• c) Not to sublet the vehicle or use it for commercial purposes, or transfer it to third parties, whether free of charge or for consideration.
• d) Not to transport goods, drugs, or toxic or flammable products, or use the vehicle to commit offences.
• e) Not to drive off the paved road network or on unsuitable terrain; not to take part in sporting events, races or competitions.
• f) Not to push or tow other vehicles or trailers.
• g) Not to tamper with the odometer, and to report any fault in it immediately.
• h) Not to ship the vehicle on boats, trains or other means of transport without the Lessor's written consent.
• i) Not to modify the technical characteristics, keys, locks, equipment or exterior/interior appearance of the vehicle without written authorisation.
• j) To park and look after the vehicle properly when it is not in use, protecting it as far as reasonable from frost, hail and other phenomena likely to cause damage; not to park or camp in unauthorised places.

6.2.The Lessee shall take diligent care of the vehicle, lock it, and periodically check the water and oil levels and the tyre pressure, making sure that the motorhome is in a condition to be driven safely.

6.3.Smoking is prohibited in the vehicle. Pets are allowed at no extra cost, under the responsibility of the Lessee, who shall be liable for any damage they cause. If, on return, a smell of tobacco, animal hair or animal odour, or dirt requiring special treatment is found, the Lessee shall pay the actual and proven cost of the necessary cleaning or ozone treatment, up to a maximum of 300 €, plus the proven loss of earnings if the vehicle cannot be rented out for this reason (maximum 3 rental days).

6.4.Speed limit: 110 km/h, or any lower limit indicated by road signs. Do not drive through underpasses or passages lower than 3.30 m, and take the length of the vehicle into account when turning and manoeuvring.

6.5.A serious breach of sections 6.1 to 6.3 shall entitle the Lessor to terminate the contract and demand the immediate return of the vehicle, with the right to retain from the security deposit the amounts due for proven damage, and without refund of the price for the remaining days where the termination is attributable to the Lessee.

7. Territorial scope

7.1.The vehicle may only be driven in the countries authorised in the Particular Conditions. Unless expressly agreed otherwise, the authorised territory is Spain.

7.2.Subject to the Lessor's prior written authorisation, the vehicle may also be driven in: Germany, Austria, Belgium, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Great Britain, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, the Czech Republic, Sweden and Switzerland. If the itinerary includes Portugal, the Lessee shall provide proof of payment of the tolls; failing this, the Lessee shall pay the outstanding tolls plus 50 € in administration costs.

7.3.Travel to countries at war or in armed conflict is prohibited. Taking the vehicle into unauthorised areas constitutes a serious breach of the contract; the Lessor may terminate the contract, demand immediate return and, where appropriate, inform the authorities. Any resulting damage and costs shall be borne by the Lessee, including the loss of insurance cover outside the authorised territory.

8. What to do in the event of an accident, robbery or damage

8.1.In the event of an accident, robbery, fire or damage caused by animals, the Lessee shall notify the Lessor immediately (+34 624 038 085) and, where appropriate, the police, at the time of the incident.

8.2.Where another party is involved, the Lessee shall complete the Joint Accident Statement, recording the names and addresses of those involved and of any witnesses, driving licence details, the other party's insurance company and policy number, registration numbers and a description of the events, and shall send it to the Lessor as soon as possible and in any event within 24 hours.

8.3.In the event of robbery or theft, the Lessee shall immediately report it to the competent authority and send the Lessor a copy of the report together with the vehicle keys within a maximum of 24 hours. Failure to do so may render the insurance cover ineffective, in which case the Lessee shall be liable for the damage to the extent that their failure prevented payment by the insurer.

8.4.In the case of damage where no other party is involved, the Lessee shall prepare a written report of the events with photographs for the Lessor. If the absence of a report prevents recovery under the insurance, the Lessee shall be liable for the corresponding amount.

8.5.The Lessee shall not abandon the vehicle without taking appropriate measures to protect it and shall, where necessary, contact the roadside assistance company engaged by the Lessor.

8.6.Any breach of the obligations in this section that causes proven loss to the Lessor (including loss of insurance cover and loss of earnings during immobilisation) shall entitle the Lessor to claim the corresponding damages.

9. Breakdowns and defects of the vehicle. Rights of the Lessee

9.1.The Lessor hands over the vehicle inspected and in good working order, both mechanically and as regards the equipment of the living area, and is liable to the Lessee for the conformity of the vehicle with the contract throughout the rental period, under the terms of consumer legislation.

9.2.If a breakdown or defect not attributable to the Lessee arises during the rental, the Lessee must notify the Lessor immediately by telephone or WhatsApp (+34 624 038 085), with a description and photographs or video, and follow the Lessor's instructions. The Lessor shall respond within a maximum of 24 hours.

9.3.Repairs on the road: the Lessor may authorise in writing a repair at a garage, bearing its cost subject to prior submission of an estimate and against an invoice, or arrange it through roadside assistance or the manufacturer's warranty. Repairs not authorised in advance by the Lessor shall not be reimbursed, except urgent repairs costing less than 150 € that are necessary for safety or habitability, which shall be reimbursed against an invoice.

9.4.Compensation for a breakdown of living-area equipment not attributable to the Lessee: if the item is not repaired or replaced within 48 hours of notification, the Lessor shall compensate the Lessee, for each day elapsed from notification until the repair or the end of the rental, with the following amounts:

The compensation amounts are cumulative, subject to a combined maximum of 30 % of the daily rental price per day affected. This compensation does not limit the non-waivable rights granted to the Lessee by law.

9.5.If a breakdown not attributable to the Lessee substantially prevents use of the vehicle (inability to drive or to sleep in it safely), it cannot be repaired within 48 hours and the Lessor does not offer an equivalent replacement vehicle, the Lessee may terminate the contract and receive a refund of the part of the price proportional to the days not used.

9.6.None of the above shall apply to breakdowns or damage caused by misuse, negligence or breach of contract by the Lessee, which shall be governed by section 11.

10. Repairs and replacement vehicle

10.1.Normal mechanical wear and tear of the vehicle (engine, transmission) is borne by the Lessor. Where the length of the journey makes it advisable, the Lessor shall give instructions for the necessary maintenance to be carried out at an official service centre of the chassis manufacturer.

10.2.The Lessee shall stop the vehicle as soon as it is safe to do so when any warning light comes on, contact the Lessor and the contracted assistance company, and go exclusively to an official service centre of the chassis manufacturer, unless the Lessor expressly authorises otherwise.

10.3.If, for a reason not attributable to the Lessee, the vehicle suffers serious damage or becomes unusable for an extended period, the Lessor may offer, subject to availability and within a reasonable time, a replacement vehicle with an equivalent or greater number of seats; in that case, the contract may not be terminated. If no replacement is offered, section 9.5 shall apply.

10.4.If the damage is attributable to the Lessee, the Lessor shall not be obliged to offer a replacement vehicle and the Lessee may not terminate the contract; if the Lessor offers a replacement, it may pass on the resulting costs.

11. Liability of the Lessee. Comprehensive insurance with excess

11.1.The vehicle has comprehensive insurance with an excess (deductible) of 900 €. If the Lessee purchases the reduced excess option when booking (60 € per booking), the excess is limited to 600 €. In the event of total or partial damage covered by the insurance, the Lessee shall pay at most the applicable excess for each claim item determined by the insurer's loss adjuster (the insurer counts one claim item for each separate impact, breakage or defect; if an accident affects two parts, two excesses are payable).

11.2.The insurance does not cover the personal belongings of the Lessee or of their companions.

11.3.If the cost of repairing damage attributable to the Lessee that is not covered by the insurance, or the sum of the excesses, exceeds the security deposit, the Lessee shall pay the difference, upon presentation of supporting documentation (loss adjuster's report, invoices or estimates). The procedure and time limits of section 5.3 shall apply.

11.4.The limitation of liability to the excess shall not apply, and the Lessee shall be liable for the full amount of the damage, where the damage results from wilful misconduct or gross negligence and, in particular, where:

• a) the damage results from driving under the influence of alcohol or drugs, or from reckless driving;
• b) the driver leaves the scene after an accident or fails to comply with the duty to render assistance;
• c) the obligations in section 8 are breached, to the extent that the breach has prevented insurance cover or the assessment of the damage;
• d) the damage results from a prohibited use (sec. 6) or from driving outside the authorised territory (sec. 7);
• e) the damage is caused by an unauthorised driver to whom the Lessee has handed over the vehicle;
• f) the damage results from failure to respect the vehicle's dimensions (height, width, length) or the maximum load rules.

11.5.The Lessee is likewise liable for fines, charges and penalties arising from use of the vehicle during the rental that are attributable to them (sec. 5.5.b), and for their civil, administrative or criminal liability arising from an accident or from wilful conduct.

11.6.If there are several lessees, they shall be jointly and severally liable.

12. Liability of the Lessor. Other conditions

12.1.The Lessor hands over the vehicle having carried out the checks and maintenance necessary for it to function properly. The Lessor is not liable for damage caused by the Lessee's misuse of the vehicle. Its liability for breakdowns not attributable to the Lessee is governed by sections 9 and 10; the consumer's non-waivable rights are preserved in all cases.

12.2.If, due to force majeure or a cause beyond the Lessor's control, the vehicle cannot be handed over on the agreed date, section 4.2 shall apply.

12.3.The Lessee may park their private vehicle free of charge at the Lessor's premises during the rental. The Lessor accepts no custodial responsibility for that vehicle.

12.4.GPS tracker: the motorhome is fitted with a tracking device, which shall be used exclusively for the security and recovery of the vehicle (breakdown, robbery, failure to return or use outside the authorised territory). The Lessee is informed of this and consents to the processing in accordance with section 15.

12.5.Equipment included in the price: camping table and chairs, three beach chairs, beach umbrella, awning, Smart TV, kitchenware, pillows and blankets. These items are provided with the vehicle; their loss or breakage attributable to the Lessee shall be paid for at their proven replacement value. Optional accessories booked with the reservation (bicycle, SUP board, barbecue, child seat and others) are subject to the same rule. The fixed equipment of the living area (heating, air conditioning, cooker, fridge, water pump, shower, WC, solar panel, electrical system) forms part of the rented vehicle for all purposes.

13. Safety

13.1.Children shall sleep in the lower beds to avoid falls. 13.2. The Lessee shall ensure ventilation from outside whenever there are people inside. 13.3. The Lessee shall check that the burners and the gas shut-off valves are closed after use. 13.4. Passengers shall travel seated with their seat belts fastened. 13.5. The Lessee shall take reasonable safety measures for persons and the vehicle, and shall endeavour to spend the night in safe places (campsites or authorised areas).

14. Official complaint forms and dispute resolution

14.1.Camper Retreat S.L. has official complaint forms available free of charge at its establishment for consumers who request them. The Lessee may also file a complaint online with the consumer affairs services of the Comunitat Valenciana.

14.2.The parties shall endeavour to resolve any dispute amicably. This contract is governed by Spanish law. In the event of litigation with a consumer, jurisdiction shall be determined in accordance with the applicable procedural legislation, without any jurisdiction agreement restricting the consumer's rights (no express submission that limits the consumer's statutory forums).

15. Personal data protection

15.1.Data controller: CAMPER RETREAT S.L. (B56742075), Calle Donoso Cortés 26, 5.º izq., 03012 Alicante, camper.retreat.alicante@gmail.com. Purposes: management and performance of the rental contract, invoicing, management of the security deposit and of claims, compliance with legal obligations (tax, traffic and insurance) and, where applicable, recovery of amounts owed. Legal basis: performance of the contract and compliance with legal obligations.

15.2.The vehicle's geolocation data (sec. 12.4) shall be processed only during the rental and for the security purposes indicated. The data may be disclosed to the insurance company, the roadside assistance provider, the competent public authorities and legal advisers, where necessary. They shall be kept for the term of the contract and the statutory limitation periods.

15.3.Data subjects may exercise their rights of access, rectification, erasure, objection, restriction and portability by writing to the e-mail address given above, and may lodge a complaint with the Spanish Data Protection Agency (AEPD) (www.aepd.es).

Questions about any of the conditions? Message us on WhatsApp at +34 624 038 085 before booking.